Business Improvement Specialists Show You How The “Cost Of Poor Quality” Can Become Your Biggest Opportunity to Make Money on Your Casino Floor

Jeff & Mason, we’re back to some casinos canceling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t know how many casino execs told me that they have not been able to open up to full capacity, especially in regards to their restaurants. Those of us […]

How Was Your Stay?

Evaluating the Guest Journey Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, them being able to answer the posed question, “How was your stay?” in a positive light. You have the latest technology, the hottest game, the best […]

Why do you practice Lean Six Sigma?

Mason Gray: I practice Lean Six Sigma for you, for our community, Lean and Six Sigma obviously has its benefits, like I said, when those benefits are applied and understanded to create sustainability for communities in need, that is truly why I do what I do. You know, being an entrepreneur, it is you have […]