Your Inputs are Your Guests’ Outputs…

Ensuring that problem issues, never arise When an issue arises, whether it be on a casino floor, in a restaurant, or during a security breach, your natural instinct is to diagnose the situation and mitigate the problem as quickly as you can. We simply, react, trying to figure out “How did this happen?”, “What could […]

It’s My Jackpot and I Want It Now!

Reducing guest wait time for jackpot payouts: A riddle the industry has struggled with for years Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever ways to keep players […]

The Roadmap to Tribal Gaming and Hospitality Lean Operations Management

Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not a new concept for the gaming and hospitality industry. Harrah’s Entertainment, Caesars Entertainment, MGM Resorts International and Starwood Hotels and […]